Treating Customers Fairly

Policy Statement: 28 November 2014

Print page
Treating Customers Fairly (TCF) is a key part of the Financial Conduct Authority’s (FCA) move to principles based regulation. Its aim is to deliver improved outcomes for customers. We recognise the importance of the FCA’s aim and have developed this TCF Policy which we apply to our business.


Our employees
We believe that TCF starts with our employees. We recruit individuals who are appropriately qualified and committed to our business. We provide ongoing training, promote a strong compliance culture and encourage staff feedback.


Customer service
Our employees have a clear understanding of customers requirements and whenever possible customers are alerted to industry changes and new product initiatives. Customer contact is encouraged and communications are dealt with efficiently and effectively.


Customer communications
Our communications policy aims to communicate information to customers fairy and clearly. Communications are consistent, in plain English and emphasise risks as well as rewards.


Our Funds
Our product development process identifies target markets for our new funds, products are tested prelaunch and we ensure that products are suited to the target market.


Monitoring
Our product development process identifies target markets for our new funds, ensuring our processes and procedures are consistent with our TCF strategy and are capable of being monitored


For more information contact our Investor Services team. Telephone: 0800 84 84 94

For more information about the Financial Conduct Authority, please visit the FCA website.

How can we help?

Allianz Global Investors

You are now leaving the Allianz Global Investors’ website and being redirected to